Refund policy

Return and Refund Policy

• Customers can return their order within 07 days after an order has been delivered. Please ensure that the product(s), the tags on the product and basic packaging are intact for it to be accepted by the courier company.
• We have a reverse pick up facility. Once we receive this request, someone from the courier partner's team will arrive at the address provided by you for pickup within 2-3 business days. After the product is picked up , the amount paid for the product will be refunded to your original payment method within 48 hours of receiving the product.
• To maintain hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
• Any claims for misprinted/damaged/defective items must be submitted within 07 days of delivery. For return and refund, send us pictures of the product showing the defects along with the original packaging images at  customercare@captchabrands.com. Without this refund on account of misprinted/damaged/defective returns will not be possible. Once confirmed by our team, then you may initiate the return request.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on customercare@captchabrands.com.
• If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing and also send us pictures of the package. This will help us in claiming the refund from the courier service.
• If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.

• To return your order, you will need to log in to your account and follow the steps:

  • Go to 'Orders History'
  • Click on the return button next to the product you want to return.
  • Enter the Order ID and email details
  • Select the product you wish to return
  • Select the reason for return from the dropdown.
  • Click on the acknowledgment box and submit your return request.
• Please make note of this - If the Product is being returned on account of reason being - Defective item received, wrong item shipped, product quality issue - It is mandatory that you send us the images of Original Packaging and Damaged Product. This will help us in making a complete enquiry with our production team and also processing your refund smoothly.

 

Cancellation Policy

Since the products that we are selling are made fresh based on the orders we receive, customers cannot CANCEL the order. Since we make all our products afresh based on the orders that we receive from our Customers, we immediately start the process of manufacturing and printing on the product and hence it becomes difficult to make a stop after the order is placed by the customer. However return/exchange is possible for all orders/products.

Exchange Policy